Web Designer

Delivered a responsive site in 10 days with a component library, device breakpoints, and motion-driven interactions.

Harpin AI Website Redesign

Redesigned the Harpin AI website under a tight 2-week sprint, delivering 15 fully responsive pages with breakpoints across all devices. Images and layouts were finalized within the first week, allowing rapid iteration and polish in week two. The redesign simplified complex product messaging, elevated trust signals, and introduced a modern, motion-led visual hierarchy that showcased Harpin’s real-time call center intelligence. The result improved clarity, consistency, and engagement with prospective enterprise clients.

  • User: B2B Enterprise
  • August, 2025
  • Team: Lead UI/UX Designer (me)
  • Tools
  • Research: Hotjar, GA4
  • Ideation: Wireframes, Rapid Prototypes
  • Visual Design: Figma, FigJam
  • Development Handoff: HTML, CSS
  • Duration
  • 2 weeks

Problem

1. How might we:
redesign Harpin AI’s website to clearly differentiate its real-time call center intelligence from competitors?
2. How might we:
simplify complex enterprise messaging so executives, operations leaders, and IT teams all understand value quickly?
3. How might we:
balance technical depth (AI, automation, analytics) with a clean, accessible user experience across all devices?
4. How might we:
showcase Harpin’s unique strengths—real-time KPI alerts, decision intelligence, and margin growth—in a way that feels trustworthy and credible?
5. How might we:
build brand authority in a crowded B2B AI/analytics landscape through clear design, positioning, and storytelling?

Research

Competitive Research and Market Analysis

Since internal behavioral data was limited, I conducted a deep competitive analysis of direct and indirect players in the contact center AI and analytics space.
• Benchmarked 6 competitors’ websites for messaging clarity, information architecture, and trust signals.
• Compared visual hierarchies, CTA placement, and responsiveness across breakpoints.
• Identified gaps where Harpin could stand out—such as emphasizing real-time operational insights and proactive decision-making.
• Synthesized findings into actionable design principles that guided the 2-week redesign sprint.

Helped Harpin AI Stand Out in a Crowded Market

During the research phase, I conducted a competitive analysis of leading contact center AI and analytics platforms. I captured screenshots of competitor websites and ran them through ChatGPT to identify the most common structures, layouts, and content patterns driving clarity and engagement. This process revealed best practices in navigation, trust signals, and hero section messaging—while also highlighting gaps where Harpin could differentiate. By applying these insights, I crafted a streamlined, responsive layout that positioned Harpin AI’s real-time call center intelligence as both credible and unique in the market.

Key Findings:

Differentiators to Elevate: Harpin AI’s strength lies in real-time KPI alerts, decision intelligence, and operational visibility. Unlike competitors that highlight features in isolation, Harpin can position itself as the platform that transforms fragmented workflows into proactive, unified intelligence for contact centers.

Market Opportunity: Competitors follow predictable structures—hero headline, logo wall, 3-value-prop cards, testimonial blocks—but often lack a compelling narrative around *actionable insights at scale*. Harpin can own this story by emphasizing how executives and operators can act in the moment, not after the fact.

Standardization Fatigue: Across the landscape, claims like “AI-powered analytics” and “data quality at scale” are repeated so often they lose meaning. To stand out, Harpin must reframe around outcomes: faster decision cycles, margin growth, and smoother customer experiences.

Structural Insights: After conducting the competitive analysis, I captured screenshots of top players and ran them through ChatGPT to uncover the most common page structures driving engagement (hero + CTA, logo wall, feature cards, customer stories). These insights informed Harpin’s new responsive layout, balancing familiar UX patterns with distinctive storytelling and visuals tailored to its enterprise audience.

The 5 W's

1. Who
Enterprise leaders, operations managers, and IT teams in contact centers who need visibility and faster decision-making.
2. What
A real-time call center intelligence platform that delivers KPI alerts, decision intelligence, and margin growth opportunities.
3. Where
Optimized for all devices and breakpoints—executives on the go, analysts in dashboards, and agents at their desktops.
4. When
The moment operational gaps appear—before they escalate into lost revenue, churn, or customer dissatisfaction.
5. Why
To shift organizations from reactive firefighting to proactive improvement, creating smoother experiences for both employees and customers.

After aligning with stakeholders, I used competitive analysis and structural insights to prioritize Harpin’s story: hero messaging around real-time intelligence first, followed by proof points like customer impact, product demos, and trust signals. This sequence ensured clarity and credibility across the new responsive design.

UX Designs

Applying Competitive Research and SEM Best Practices

The UX designs for Harpin AI’s SEM pages were informed by competitive research and tailored to drive conversions in a high-stakes B2B environment.
• Built clear hero sections with bold value props and single-focused CTAs (“Get Complete Visibility Now,” “Book Your 15-Minute Strategy Call”) to reduce decision friction.
• Structured supporting content into scannable sections—pain points, benefits, and proof points—to guide users logically from awareness to conversion.
• Incorporated three-card differentiators and team-specific value blocks to personalize the experience for CX, Sales, and Marketing leaders.
• Placed trust signals such as testimonials, case studies, and process timelines prominently to establish credibility early.
• Designed pages with minimal navigation and multiple CTA entry points across the funnel to optimize lead capture.
• Delivered 5 SEM pages with responsive breakpoints, finalizing images and layouts in 1 week and completing the full build in 2 weeks.

Impact

This competitive research directly shaped Harpin AI’s website redesign: we clarified the positioning around real-time call center intelligence, restructured CTAs for stronger conversion paths, and simplified the visual flow across all devices. By combining familiar industry patterns with Harpin’s unique differentiators—like KPI alerts and decision intelligence—the new design stood out in a crowded market while aligning with enterprise buyer expectations.

Persona

Stakeholders wanted a site that’s easy to navigate, clearly structured, and fast to build trust. Visitors are everyday consumers and prosumers who want email, messaging, and calling together—without losing privacy, clarity, or control.

Solution

Designed a fully responsive website that communicates Harpin AI’s value with clarity and authority. By using a modern visual system, simplified navigation, and a strategic content hierarchy, the redesign highlights Harpin’s unique strengths—real-time KPI alerts, decision intelligence, and operational visibility. This structure reduces cognitive load for enterprise buyers while building trust and driving demo requests.

Key Takeaways

1. Clarity wins: Above-the-fold must immediately communicate ROI impact—how Harpin AI boosts conversions, cuts costs, and drives growth for CX, Sales, Ops, and Marketing.

2. Trust signals matter: Competitive research confirmed that logo walls, case studies, and testimonials reduce friction and build enterprise credibility.

3. Structure drives action: A clear flow—hero value prop → trusted by many → pain points → solution benefits → proof points—helps buyers understand Harpin’s edge and leads them toward conversion (demo requests, growth audit, or newsletter sign-up).

4. Differentiation is key: Instead of repeating generic “AI-powered analytics,” Harpin stands out by focusing on outcomes—real-time KPI alerts, faster decision cycles, and measurable margin growth.

Harpin AI Website SEM Design

Designed Harpin AI’s Search Engine Marketing (SEM) website experience in just 2 weeks, delivering 5 fully responsive pages across all breakpoints. Images and layouts were finalized within the first week, ensuring a rapid design-to-build workflow. The SEM pages simplified complex product messaging, elevated trust signals, and used a modern, motion-led visual hierarchy to capture attention. Each page was optimized for lead generation—guiding prospects from interest to conversion and supporting Harpin’s growth goals with enterprise clients.

  • User: B2B Enterprise
  • July, 2025
  • Team: Lead Web Designer (me)
  • Tools
  • Ideation: Wireframes, Rapid Prototypes
  • Visual Design: Figma, FigJam
  • Development Handoff: HTML, CSS
  • Duration
  • 2 weeks

Problem

1. How might we:
design SEM landing pages that capture attention quickly and guide enterprise leads toward conversion?
2. How might we:
present Harpin AI’s value—real-time KPI alerts, decision intelligence, and margin growth—in a simplified, outcome-focused way tailored for paid traffic?
3. How might we:
optimize layouts across all devices and breakpoints so executives, operations leaders, and IT teams experience a seamless journey from ad click to demo request?
4. How might we:
differentiate Harpin AI’s SEM pages from competitors, who often recycle generic “AI-powered analytics” claims, by focusing on measurable results and ROI?
5. How might we:
ensure trust signals—logos, proof points, and clear CTAs—are strategically placed to build credibility and reduce friction in the conversion process?

Research

Competitive Research and SEM Best Practices

With limited internal behavioral data, I conducted competitive research across B2B SaaS and AI/analytics SEM landing pages to identify what drives conversions.
• Benchmarked 10+ SEM landing pages for clarity of messaging, CTA strength, and use of trust signals.
• Studied SEM best practices including single-focused CTAs, concise above-the-fold value props, and minimal navigation to reduce exit points.
• Compared layout strategies such as hero headlines, credibility/logo bars, three-card differentiators, and social proof placement.
• Identified gaps where Harpin could differentiate—emphasizing measurable ROI, real-time KPI alerts, and operational visibility instead of generic “AI-powered” claims.
• Synthesized findings into design principles that shaped 5 SEM pages, finalized within 1 week and completed in 2 weeks total.

UX Designs

Applying Competitive Research and SEM Best Practices

The UX designs for Harpin AI’s SEM pages were informed by competitive research and tailored to drive conversions in a high-stakes B2B environment.
• Built clear hero sections with bold value props and single-focused CTAs (“Get Complete Visibility Now,” “Book Your 15-Minute Strategy Call”) to reduce decision friction.
• Structured supporting content into scannable sections—pain points, benefits, and proof points—to guide users logically from awareness to conversion.
• Incorporated three-card differentiators and team-specific value blocks to personalize the experience for CX, Sales, and Marketing leaders.
• Placed trust signals such as testimonials, case studies, and process timelines prominently to establish credibility early.
• Designed pages with minimal navigation and multiple CTA entry points across the funnel to optimize lead capture.
• Delivered 5 SEM pages with responsive breakpoints, finalizing images and layouts in 1 week and completing the full build in 2 weeks.

Helped Harpin AI Stand Out in a Crowded Market

During the research phase, I focused on competitive SEM landing pages across the B2B SaaS and AI analytics space. I captured screenshots of competitor ads and landing experiences, then ran them through ChatGPT to identify the most common layouts, messaging patterns, and conversion tactics. This revealed best practices such as single-focused CTAs, above-the-fold value clarity, trust signal placement, and reduced navigation friction—while also exposing gaps where Harpin could differentiate. By applying these insights, I designed five SEM pages that clearly communicated Harpin AI’s real-time KPI alerts, decision intelligence, and ROI impact, positioning the brand as both credible and unique in a crowded market.

Key Findings:

Differentiators to Elevate: For SEM landing pages, Harpin AI’s edge is in proving real-time ROI—through KPI alerts, decision intelligence, and operational visibility. Competitors typically emphasize isolated features, but Harpin can position its SEM pages as outcome-driven funnels that turn paid traffic into measurable business impact.

Market Opportunity: SEM competitors often recycle predictable layouts—hero headline, short value prop, logo wall, testimonial snippet—but fail to tell a conversion-focused story. Harpin’s SEM pages were designed to bridge that gap by connecting pain points directly to solutions, with clear CTAs that guide visitors from ad click to demo request.

Standardization Fatigue: Generic SEM claims like “AI-powered insights” or “optimize at scale” saturate the market. Harpin’s SEM content needed to cut through the noise by reframing around outcomes: reducing wasted spend, accelerating conversions, and improving decision speed for enterprise buyers.

Structural Insights: Through competitive analysis, I captured and evaluated leading SEM pages, then ran layouts through ChatGPT to identify recurring structural elements—hero + CTA, trust signals, 3-card differentiators, and testimonial blocks. These insights shaped Harpin’s 5 SEM pages, ensuring they balanced proven best practices with unique positioning to maximize conversion rates.

The 5 W's

1. Who
Enterprise leaders, operations managers, and IT teams in contact centers who need visibility and faster decision-making.
2. What
A real-time call center intelligence platform that delivers KPI alerts, decision intelligence, and margin growth opportunities.
3. Where
Optimized for all devices and breakpoints—executives on the go, analysts in dashboards, and agents at their desktops.
4. When
The moment operational gaps appear—before they escalate into lost revenue, churn, or customer dissatisfaction.
5. Why
To shift organizations from reactive firefighting to proactive improvement, creating smoother experiences for both employees and customers.

After aligning with stakeholders, I used competitive analysis and structural insights to prioritize Harpin’s story: hero messaging around real-time intelligence first, followed by proof points like customer impact, product demos, and trust signals. This sequence ensured clarity and credibility across the new responsive design.

Impact

This competitive research directly shaped Harpin AI’s website redesign: we clarified the positioning around real-time call center intelligence, restructured CTAs for stronger conversion paths, and simplified the visual flow across all devices. By combining familiar industry patterns with Harpin’s unique differentiators—like KPI alerts and decision intelligence—the new design stood out in a crowded market while aligning with enterprise buyer expectations.

Persona

Stakeholders wanted a site that’s easy to navigate, clearly structured, and fast to build trust. Visitors are everyday consumers and prosumers who want email, messaging, and calling together—without losing privacy, clarity, or control.

Solution

Designed a fully responsive website that communicates Harpin AI’s value with clarity and authority. By using a modern visual system, simplified navigation, and a strategic content hierarchy, the redesign highlights Harpin’s unique strengths—real-time KPI alerts, decision intelligence, and operational visibility. This structure reduces cognitive load for enterprise buyers while building trust and driving demo requests.

Key Takeaways

1. Clarity wins: Above-the-fold must immediately communicate ROI impact—how Harpin AI boosts conversions, cuts costs, and drives growth for CX, Sales, Ops, and Marketing.

2. Trust signals matter: Competitive research confirmed that logo walls, case studies, and testimonials reduce friction and build enterprise credibility.

3. Structure drives action: A clear flow—hero value prop → trusted by many → pain points → solution benefits → proof points—helps buyers understand Harpin’s edge and leads them toward conversion (demo requests, growth audit, or newsletter sign-up).

4. Differentiation is key: Instead of repeating generic “AI-powered analytics,” Harpin stands out by focusing on outcomes—real-time KPI alerts, faster decision cycles, and measurable margin growth.

LinkedIn Social Graphics

Current LinkedIn social graphics were not converting well, often blending into a crowded B2B feed. I redesigned the assets to make Harpin AI’s message stand out—focusing on bold, simplified visuals and outcome-driven copy that communicates ROI, decision intelligence, and real-time operational visibility at a glance. The updated graphics are tailored for LinkedIn’s format, designed to capture attention quickly, improve engagement, and drive more demo requests from enterprise audiences.

  • User: B2C
  • July, 2025
  • Team: Garphic Designer (me)
  • Tools
  • Visual Design: Figma, Illustrator
  • Duration
  • 2 weeks

Hypothesis

If we redesign Harpin AI’s LinkedIn graphics to lead with a bold, outcome-focused headline and a single clear CTA, then simplify supporting content into scannable, visually engaging formats, we’ll increase click-through rates and demo requests within the first 60 days of launch.

Research

Competitive scans showed top players lean on animation, dynamic content, and focused CTAs. By introducing a clear CTA, animated highlights, and a simplified flow, we aimed to boost conversions significantly.

Persona

We used lightweight motion to show how illumy unifies channels—without overwhelming users. Short sequences explained how instant messaging, email, and calling coexist in a single inbox, making complex workflows feel simple.

Enterprise Presentation Deck

I was responsible for completely redesigning Harpin AI’s presentation deck to better communicate the brand’s value to enterprise prospects. The goal was to ensure clarity, consistency, and conversion when presenting to high-value accounts—most notably Princess Cruises. The new deck replaced dense, text-heavy slides with a streamlined visual system: bold headlines, outcome-driven messaging, and clean layouts that showcased Harpin’s differentiators like real-time KPI alerts, decision intelligence, and measurable ROI. This redesign helped position Harpin as a trusted partner and strengthened its ability to convert critical enterprise opportunities.

  • User: B2B
  • May, 2025
  • Team: Garphic Designer (me)
  • Tools
  • Visual Design: Figma, Illustrator, Google Slides
  • Duration
  • 2 weeks

Hypothesis

If we completely redesign Harpin AI’s enterprise slide deck with bold, outcome-focused headlines, streamlined visuals, and clear storytelling, then prospects like Princess Cruises will better understand the value proposition, increasing engagement during presentations and improving conversion opportunities within the first 60 days of use.

Web Open Graph Images

I designed 20 custom open graph images to support all of Harpin AI’s new web pages. Each image was tailored to align with the page content while maintaining consistency across the brand’s visual system. The goal was to ensure that every link shared on social media or in messaging apps had a professional, engaging preview that reinforced Harpin’s value proposition. This work strengthened brand presence, improved click-through rates, and created a cohesive look across all 15+ redesigned pages.

  • User: B2C,B2B
  • September, 2025
  • Graphic Designer (me)
  • Tools
  • Visual Design: Figma, Adobe Creative Suite
  • Duration
  • 5 business days

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